Shipping Terms

At Pool Cover Systems, we’re committed to making your shopping experience smooth and reliable. Below you’ll find our shipping terms and conditions, which outline important details about delivery times, courier responsibilities, and what to do if an issue arises. Please take a moment to review this information before placing your order to ensure a hassle-free delivery of your pool covers and rollers.

Shipping Details, Terms, and Conditions

• All goods remain the property of Pool Cover Systems until paid for in full.
• Delivery discrepancies (e.g., incorrect items, missing goods) must be reported within 14 days from the delivery date. Claims made after this period will not be eligible for credit or replacement.
• Once goods leave our premises and are in the possession of the courier, Pool Cover Systems is no longer liable for any loss or damage that may occur during transit.
• It is the customer’s responsibility to inspect all deliveries upon arrival and report any issues immediately to both the courier and Pool Cover Systems.
• Shipping dates are estimates only and may vary. We are not responsible for courier delays or disruptions beyond our control.
• Redelivery charges may apply if delivery is missed or address details are incorrect.
• By placing an order, the customer acknowledges and accepts these terms and conditions

Privacy Policy – Pool Cover Systems

Who We Are

Our website address is: https://poolcoversystems.com.au
Pool Cover Systems (“we,” “our,” or “us”) is an Australian-based provider of premium pool covers and roller systems.

For privacy-related concerns, you can contact us at:
📧 sales@poolcoversystems.com.au
📞 0431 240 600

What Personal Data We Collect and Why

When you interact with our website, we may collect the following types of personal data:

• Contact details: such as your name, email address, phone number, and delivery address (used for order fulfillment, support, and communication).

• Order information: products purchased, payment details, and shipping information (to process your order and deliver your goods).

• Account information: if you create an account, we store your preferences, login details, and past orders.

• Technical data: including cookies, IP address, and browser type (used to improve website performance and analytics).

We collect this data to:

• Process and ship customer orders.

• Provide customer service and support.

• Improve our products, services, and website.

• Comply with legal and tax obligations.

Payments

We use Stripe to process payments securely. When making a payment, your credit card details are encrypted and processed directly by Stripe – we do not store your full payment information.
For more details, please see Stripe’s Privacy Policy.

Cookies

Our website uses cookies to:

• Remember your preferences (e.g., items in your cart).

• Improve website loading speed (via LiteSpeed Cache).

• Collect analytics to understand how visitors use our site.

You can disable cookies in your browser settings, though some site features may not function properly.

Analytics

We may use anonymous analytics data (such as Google Analytics) to understand user behavior, improve navigation, and optimize performance.

Who We Share Your Data With

We do not sell your personal information. However, we may share data with trusted third parties, such as:

• Payment providers (Stripe) – to process payments securely.

• Shipping companies – to deliver your orders.

• IT and hosting providers – to ensure our site operates efficiently.

How Long We Retain Your Data

• Order records: retained for up to 7 years for tax and accounting purposes.

• Contact form submissions: kept for up to 12 months.

• Analytics data: retained for up to 14 months.

• Customer accounts: retained until you request deletion.

Your Rights

You have the right to:

• Request a copy of your personal data.

• Request corrections to inaccurate information.

• Request deletion of your data (except where we are legally required to keep it).

• Withdraw consent for marketing communications at any time.

To exercise these rights, contact us at sales@poolcoversystems.com.au.

Data Security

We take your privacy seriously and use appropriate technical and organizational measures to safeguard your personal data, including encryption, firewall protection, and restricted staff access.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last modified” date.

Last updated: October 2025